Terms & Conditions

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Terms of Use

This page explains the terms of use on which you may make use of our website www.connemaracelticcrystal.com (“Our Site”). Please read these Terms and Conditions carefully before you start to use our site. By using our site, you indicate that you accept these Terms and Conditions and that you agree to abide by them.

This website is the property of Connemara Celtic Crystal (Galway) Limited.  All material on this website is copyright to Connemara Celtic Crystal (Galway) Limited, and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

Products and Pricing

We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification. Our products are priced in Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card. When purchasing products with non-Euro debit or credit cards, the exchange rates will be set by the cardholders bank. These rates fluctuate on a daily basis, for further information, cardholder should contact their bank as exchange rates are not applied by Connemara Celtic Crystal.


The following Terms & conditions apply. If the product is damaged or faulty upon receipt/delivery please contact us within 24 hours of receipt. We will then process your claim immediately. You can contact us by phone on 0035391555172 or by e-mail at celticcrystal@gmail.com 

Purchasing on our site

When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products. If products that you order are out of stock or subject to a delay, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our website.

Please contact our Customer Service team immediately on +353 (0)91 555172 or email us at sales@connemaracelticcrystal.com if there are any breakages, damages or discrepancies with your order. This must be reported to us within 24 hours of receipt of delivery.


From time to time we offer promotions on our website. These promotions are subject to our standard terms and conditions; however, we reserve the right to change the applicable terms and conditions on a promotion by promotion basis. 

Standard Terms & Conditions

Promotions not applicable to sale items and applicable on goods only, not services or shipping.

We acknowledge that our social media promotions, contests and giveaways are in no way sponsored, endorsed, administered by or associated with Facebook or Instagram.

Returns, Refunds and Exchange Policy

Please review our returns, refund and exchanges policies at www.connemaracelticcrystal.com


When ordering goods from our site for delivery outside European Union, your merchandise is exported free of Irish Taxes. However, all merchandise may be subject to Duty or other Taxes on importation to your own country. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Visitor Centre

Connemara Celtic Crystal Visitor Centre is a business or trading name of Connemara Celtic Crystal (Galway) Limited, a limited liability company registered under the laws of the Republic of Ireland with company registration number 37559.

These terms and conditions set out the basis on which you can purchase tickets online for your visit to the Connemara Celtic Crystal Visitor Centre from Connemara Celtic Crystal (Galway) Limited (“we”, “us”, “our”). Once your etickets have been purchased, the booking is non-changeable and non- refundable. This however does not, in any way, affect your statutory rights.

By purchasing etickets for the Connemara Celtic Crystal Visitor Centre through this website, you acknowledge that you have read and agree to be bound by these terms and conditions and agree to our use of the information you provide us with.

Please note you must have received a confirmation email from us to have a valid booking.

All persons wishing to purchase tickets to visit the Connemara Celtic Crystal Visitor Centre do so subject to the following terms and conditions:

This online booking service is only available to persons over the age of 18. We reserve the right to refuse your booking if your proposed payment by credit or debit card cannot be processed for any reason.

As soon as practical after booking, we will send you an email confirming the date, time and cost of your booking. Please print this and retain it. It is essential that you bring this with you when you present yourself at the Connemara Celtic Crystal Visitor Centre. eTickets can only be redeemed on presentation of a valid confirmation email or booking reference.

Any additional persons wishing to enter with the eticket holder will be required to pay the applicable entry fee.

All prices on the Connemara Celtic Crystal Visitor Centre website are quoted in Euro. We reserve the right to increase or decrease our prices at any time before you book, and to alter any offers or promotions without notice. However, once your booking is confirmed the price of your booking as stated in the confirmation email will not be increased.

It is the sole responsibility of the bearer of the eticket to check opening times and tour times of the Connemara Celtic Crystal Visitor Centre.

Should the Connemara Celtic Crystal Visitor Centre operate scheduled tours on the date of your visit, you will be accommodated on the first available tour with availability following your arrival.

Children under the age of 16 must be accompanied by an adult, aged 18 years or over throughout the visit.

Visitors are expected to respect and conform to local laws and customs.

Any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted. If, in the Connemara Celtic Crystal Visitor Centre’s opinion, a visitor is behaving in such a way as to cause danger, distress or annoyance to others or damage to property, he/she may be removed from the building without refund. In addition, he/she must meet any expenses incurred as a result of such behaviour.

We reserve the right, in our absolute discretion, to cancel a booking subsequent to booking, refund payment, refuse entry to or remove from our premises or the vicinity of our premises any person who in our sole opinion:

  • has affected, is likely to affect, the safety or enjoyment of other visitors or of our employees.
  • Has behaved, or is likely to behave, in a manner which has, or is likely to, affect the safety or enjoyment of other visitors or of our employees.
  • Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may result in a breach of the peace.

In accordance with Irish Law, smoking is strictly prohibited within all our premises. All breaches will be dealt with strictly.

We will use all reasonable endeavours to ensure that all of the exhibits/ displays are open for use by visitors during normal opening hours. However, we reserve the right, in our absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close the Connemara Celtic Crystal Visitor Centre or any part of it. In the event of total closure, we will refund any visitor the cost of his or her prepaid ticket. Otherwise we have no liability for such closure whatever, including but not limited to liability for travel expenses or any other out of pocket expenses.

Other than liability for death or personal injury resulting from our negligence, we, our employees or agents shall not be liable for any loss or damage, direct or indirect, suffered by a visitor howsoever arising. Personal property is brought onto our premises at the sole risk of the visitor. All visitors are responsible for the care of their own belongings whilst on our premises and we accept no legal responsibility whatsoever for the same. For the avoidance of doubt, this extends to any car park utilized by visitors and we accept no liability whatsoever for any car or their vehicle parked by a guest on or in the vicinity of its premises.

Only food and beverage purchased from us may be consumed at the Connemara Celtic Crystal Visitor Centre.

From time to time we or other authorized parties may carry out photography and/or video recording and/or other monitoring on our premises which may feature visitors. By accepting these terms and conditions you agree that we or any authorized party may use such images in perpetuity in any promotional advertising, publicity material or monitoring activity in any format whatsoever. You further agree that copyright in these materials rests with us or such authorized parties (as the case may be).

Visitors are welcome to use cameras, videos and other photographic recording devices within the premises, subject to law. However, all such photographs and footage taken shall be for home and personal use only and shall not be sold, used or re-used for any commercial purpose whether or not for gain without our prior express written permission. From time to time our staff may request visitors to refrain from the use of cameras, videos and other photographic recording devices at our sole discretion including but not limited to in the interests of child protection.

The Connemara Celtic Crystal Visitor Centre is a fully accessible visitor attraction. It is our aim that all of our visitors’ access requirements are fully met. The Connemara Celtic Crystal Visitor Centre is fully accessible for wheelchairs and there are accessible toilet facilities. For information on accessible parking or any other matter please contact +353 (091)555172.

If for some reason you are unhappy with any aspect of your booking with us, we ask that you write to us, care of Connemara Celtic Crystal Visitor Centre, Cloughane, Moycullen, Co. Galway H91WE2K Ireland. Where possible, please quote the relevant Booking Reference Number and provide all other relevant information. 

Electronic Communications

When you visit our site or shop online on our site, or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on our site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights. All information is treated strictly in accordance with our Privacy Policy which you can read by clicking https://www.connemaracelticcrystal.com 

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site and the material published on it (including, without limitation, any trade marks displayed on our site). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Except as expressly provided in these Terms of Use, we do not grant any express or implied right to any intellectual property rights in our site and the material published on it.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged and you must retain all copyright and other proprietary notices contained in such materials.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy or download any part of our site in breach of these Terms and Conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Changes to our Site

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date or inaccurate at any given time and we are under no obligation to update such material.


The material displayed on our site and indicated delivery time is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: 

all conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity;

any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation, any liability for:

  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and
  • any other loss or damage of any kind, however arising and whether caused by tort (including, without limitation, negligence), breach of contract or otherwise, even if foreseeable. 

Nothing in these Terms and Conditions affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.  Further, nothing in these Terms and Conditions affect any of those statutory rights you have as a consumer which may not be excluded or altered.

Jurisdiction and Applicable Law

These Terms and Conditions are governed by Irish law and the Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. We retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country. Similarly, you may have the right to bring proceedings in your country of residence. 


We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may make, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site.

Links to other Sites

As a convenience to you, we may provide on our site links to websites operated by other entities. If you use these websites, you will leave our site. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. We do not warrant or represent or endorse, any linked websites or the information appearing on such website or any of the products or services described on such website. Links do not imply that we or our site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorised to use any trademark, trade name, logo or copyright symbol of us or any of our affiliates or subsidiaries. 

Prohibited Use

You may use our site only for lawful purposes. You may not use our site in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; for the purpose of harming or attempting to harm minors in any way; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware.

 You also agree not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.


 We will determine, in our discretion, whether there has been a breach of these Terms and Conditions through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.

We may terminate the website with or without cause at any time and same will be effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these Terms and Conditions.

Your personal data will be held by Connemara Celtic Crystal (Galway) Limited. We will only use your personal data as set out in our privacy statement. The privacy statement may be accessed on here.

These terms and conditions are governed by and shall be construed in accordance with Irish Law and any claim brought under these terms and conditions shall be subject to the exclusive jurisdiction of the Irish courts.

Whilst we endeavour to make this website available 24 hours a day, we accept no liability if this website is unavailable at any time and for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reason. We do not warrant or make any representation that use of the website or the booking service will be uninterrupted or error free, that the contents will be correct, accurate or reliable or that this site or server that makes it available are free of viruses or other harmful components.